FAQ
Transporting water *from Iceland* and its treatment
Aqua Angels water naturally springs into artesian wells, from where it can be easily pumped into a recyclable flexi-bag without any invasive mining operations. After that it travels by boat and train. Three weeks is all that is needed from the moment the water comes to the surface in Iceland until you have it in your hand, and it will have been regularly tested at least four times before it gets to you. Water is delivered absolutely fresh and without the risk of microbiological contamination due to the high temperatures used during transport.
Aqua Angels water is packed locally in the Czech Republic at the client’s request. We do not create any overstock. Bottling is carried out in a strictly hygienic environment, and the whole process for importing and bottling water has ISO 22000 certification. It is not artificially treated in any way; its unique qualities are down to its Icelandic origin.
Aqua Angels respects the philosophy of Icelanders as much as possible in their approach to our planet and the environment. The water is transported as gently as possible, and it is bottled locally in returnable glass barrels. These are subsequently refilled, so that clients do not produce any waste glass.
Aqua Angels *water*
Iceland is one of the few places in the world that maintains a completely clean environment with exceptionally pure water free of chemicals and pesticides. Aqua Angels is an innovative Czech company that has created the Aqua Angels brand and concept. It is the only firm in the Czech Republic that can provide households with a convenient supply of water in glass barrels.
Yes, you can make your favorite tea or coffee using our water, whose composition will not be affected. The water’s delicate composition, with a low level of mineralization, ensures that even the subtlest tastes and flavors will stand out. At the same time, this water is kind to your appliances, which won’t need to be decalcified.
The water’s alkaline pH of 8.8 is almost 60 times higher than the neutral pH of 7. Such naturally alkaline water is not commonly found in Europe. It is an alkaline source of nourishment that nutritionists consider important for maintaining the body’s pH balance.
Thanks to its low level of mineralization (59 mg/l), Aqua Angels water does not place any burden on the body, making it easy to observe a sensible drinking regime. Thanks to its softness, Aqua Angels has a perfectly delicate and recognizable taste, which can be enjoyed even by those who don’t usually drink much water.
Maintaining *water* quality
We maintain water quality thanks our sanitary water dispensers.
SlimCool aquamat sanitation works by completely replacing the part of the dispenser that comes into contact with water.
The sanitary set near the touch pump comprises a complete replacement for the silicone hose and the metal tube.
At the same time, it is also necessary to store the water properly. i.e., in a cool place, without artificial lighting (fluorescent lamps), and out of direct sunlight.
The manufacturer and our company recommend changing it four times a year to maintain the quality of the water dispensed.
Water in a closed barrel has a shelf life of five months. After the barrel has been placed on dispenser, we recommend consuming the water within 14 days.
Ordering *and* method *of* payment
Water can be ordered in several ways:
Via email: office@aqua-angels.com At our e-shop: www.aqua-angels.com
Yes, if you order water using your ID number. Invoices are due within five days.
- Bank transfer
- Cash
- Card payment processed by the delivery driver
- Cash
- Card payment processed by the delivery driver
Aqua Angels provides its own logistics and arranges delivery to your door. This means we can ensure that the water is properly stored and carefully handled, which is a priority for us. Clients are always sure that they will receive top-quality water, which is completely fresh at all times.
Delivery *and* transport
We deliver water throughout the Czech Republic using our own drivers.
Delivery is free when ordering three or more barrels.
Within Prague, we deliver within 48 hours of ordering. Outside the Prague region, we ship on specific days. We’ll be glad to give you more information on delivery dates for your region. Queries can be sent to office@aqua-angels.com.
Yes, the driver will deliver barrels to the address you specify.
*Water* dispensers
We offer two options for pumping water: SlimCool aquamat or Touch pump.
The Aquamat can give you water chilled and at room temperature. It is also a beautiful design accessory for your home.
The touch pump serves water at room temperature and it does not have to be connected to any source of electricity. It lasts about 14 days on one charge.
The SlimCool aquamat can be purchased, and it will remain in your possession. It can also be rented, or – if you get a subscription package – you can have it free of charge for the duration of the subscription. We normally conclude SlimCool aquamat contracts for one year and offer subscriptions for 6 or 12 months. We would be happy to provide you with more information on request. Send your queries to office@aqua-angels.com.
We do not buy back the devices. You buy a SlimCool aquamat or Touch pump for personal ownership and they are covered by a two-year warranty.
Voucher
Yes, we will be happy to issue you with a voucher for the value you specify. Vouchers are paid on the basis of an advance invoice, which will be sent to you when you request the purchase.
SlimCool *dispenser* rent
Renting a SlimCool dispenser is only possible for clients with an ID number with a one-year contract with a commitment to a minimum consumption of barrels.
Minimum order of 48 barrels per year at a discounted price of 351/piece plus 15% VAT.
Minimum order of 96 barrels per year at a discounted price of 312/piece plus 15% VAT.
The rental price is 400 CZK plus 21% VAT per month.
Quarterly sanitation 487.60 CZK plus VAT.
You can choose from two color designs of the SlimCool device, black and light grey.
12-month contract.
You can order water as needed, we recommend ordering an average of 4 or 8 barrels per month depending on the amount of the minimum consumption obligation.
The rent is for those who want a comfortable delivery of water without investing into SlimCool dispenser.
We provide all service of the dispenser; in case of device failure, we will provide replacement.
A more favorable price of 3G barrel with a commitment to minimum consumption.
The possibility of setting up regular shipments.
No, the SlimCool device remains the property of Aqua Angels. We will take care of servicing it for the duration of the contract, and we will replace the SlimCool for you if it is defective.
For rental, you can set up regular deliveries on a day that suits you or order as needed. During the duration of the contract, water deliveries can be easily adjusted to your needs at our client service office@aqua-angels.com
In case of non-compliance with the minimum number of pieces of barrels, you will pay the corresponding multiple of the number of uncollected pieces of barrels up to the minimum collection. The price of one barrel will be charged according to the price of the barrel specified in the contract.
The contract cannot be terminated prematurely. The duration of the SlimCool dispenser rental is agreed for a fixed period, namely for twelve months, and starts on the first day of the following month after the conclusion of the Agreement. To interrupt or cancel your water ordering, please use our customer line at 732 138 368 or write an email to office@aqua-angels.com and we will get back to you within 24 hours at the latest. SlimCool and returnable packaging must be returned in the same condition as when you received it. Within 14 days of withdrawing from the contract, you will receive a refund of the deposit for returnable packaging.
YES. We really deliver throughout the Czech Republic. Please keep in mind that the minimum number of barrels ordered for free shipping is 3 in each separate order.
To maintain water quality, the dispenser must be cleaned. SlimCool is the only dispenser that does not clean chemically. The patented sanitation system simply involves completely replacing the internal filter, which comes into contact with water. The sanitation system is replaced on a quarterly basis. Our technician will come to you and replace the filter with a new one within 5 minutes. The advantage of this filter is that it traps pollen and dirt from the air. This ensures that the water is perfectly protected and kept in perfect condition.